Web3 Know Your Customer jobs in United States

Interested in working on cutting-edge blockchain technology and creating equitable access to the global financial system? Since 2014, the mission-driven team at the Stellar Development Foundation (SDF) has helped fuel the tremendous growth of the Stellar blockchain network, an open-source platform that operates at high-scale today. Developers and companies around the world build on it, and the SDF team is expanding to support the rapidly growing and changing Stellar ecosystem.

A vital part of our mission involves nurturing a vibrant, engaged, and knowledgeable global community. We're seeking a Project Manager for community engagement programs including the Stellar Ambassador Program to take ownership of day-to-day program operations, drive strategic improvements, and foster deeper connections between the Stellar community, ecosystem and the Stellar Development Foundation.

In this role, you will:

• Program Operations Management: Oversee and manage all operational aspects of community programs, including data management, tracking community activities, and ensuring smooth execution of program deliverables. You’ll work to streamline workflows and maintain accurate program records.
• Community Support and Engagement: Serve as a primary point of contact for relevant community stakeholders, providing resources, guidance, and timely support to enable their success in representing Stellar globally.
• Regional Coordination: Support developing strategies to address regional needs within the program, such as language and cultural considerations. This includes supporting relevant community stakeholders on region-specific activities in LATAM, Asia, and other key regions.
• Collaboration Across Teams: Coordinate with legal, marketing, ecosystem, and finance teams to ensure alignment and compliance in all program activities, including contracts, KYC, and payments. Foster strong internal relationships to enhance program effectiveness.
• Resource Development: Maintain and update program resources such as handbooks, rules and guidelines, and collaborate with relevant teams to update educational resources. Work to improve clarity, usability, and accessibility for relevant community stakeholders.
• Recruitment and Onboarding: Enhance efforts to attract, vet, and onboard new relevant community stakeholders to programs, ensuring alignment with program goals and Stellar’s mission.
• Performance Metrics and Reporting: Implement tools and processes to track program metrics, such as regional activity, event impact, and community engagement. Use these insights to evaluate program success and propose iterative improvements.
• Strategic Program Development: Collaborate with internal teams to align community programs with broader Stellar initiatives, such as the Stellar Community Fund, and identify opportunities for cross-program collaboration and innovation.

You have:

• Program Management Experience: Proven experience managing large-scale programs, preferably with a focus on community initiatives. Existing experience with operational tools such as Airtable and Discord would be great.
• Strong Communication Skills: Ability to communicate clearly and effectively with diverse audiences, from community members to internal teams and stakeholders.
• Exceptional Organizational Skills: Capable of managing multiple projects and priorities simultaneously, ensuring deadlines are met and processes are followed.
• Community-Driven Mindset: A passion for empowering communities and supporting grassroots efforts, with an ability to balance community needs with organizational objectives.
• Cultural Competency: Awareness of and sensitivity to regional differences to effectively address diverse needs and challenges.
• Problem-Solving and Adaptability: A proactive and solutions-oriented approach to addressing challenges as they arise, with a willingness to iterate and improve processes over time.

Bonus points:

• Familiarity with Blockchain and Stellar (nice to have): Knowledge of blockchain technology and the Stellar ecosystem is highly desirable, enabling you to better connect with the Stellar community and support the program’s goals.

We offer competitive pay with a base salary range for this position of $125,000 - $175,000 depending on job-related knowledge, skills, experience, and location. In addition, we offer lumen-denominated grants along with the following perks and benefits:

USA Benefits/Perks:

• Competitive health, dental & vision coverage with most plans covered at 100% for the employee + any dependents
• Flexible time off + 15 company holidays including a company-wide holiday break
• Up to 12 weeks of paid parental leave for both non-birthing and birthing parents, as well as up to 14 weeks of paid pregnancy leave for birthing parents
• Gym reimbursement ($80 per month)
• Life & ADD (up to $50K)
• Short & Long term disability
• 401K with 4% match
• Health & Dependent Care FSA Accounts
• Commuter benefits with $250/month employer contribution
• Health Savings Account (HSA) with monthly employer contribution
• Family building benefits through Kindbody
• Wellbeing benefits (One Medical, Rightway, Headspace)
• L&D budget of $1,500/year
• Daily lunch and snacks in office
• Company retreats 

About Stellar   Stellar is more than a blockchain. Powered by a decentralized, fast, scalable, and uniquely sustainable network made for financial products and services and a thriving and passionate ecosystem that includes a non-profit organization driven by a mission, Stellar is paving the path to unlock the world’s economic potential through blockchain technology. Built with speed and low costs in mind, the Stellar network provides builders and financial institutions worldwide a platform to issue assets, and to send and convert currencies in real time creating real world utility. Founded in 2014, the Stellar Development Foundation (SDF) supports the continued development and growth of the Stellar network and also serves the ecosystem of NGOs, corporations, universities, small businesses, governments, and solo entrepreneurs building on the Stellar network through tooling, funding and strategic collaborations. Together, Stellar is where blockchain meets the real world.   About the Stellar Development Foundation   The Stellar Development Foundation (SDF) is a non-profit organization focused on working with and supporting changemakers to create equitable access to the global financial system through blockchain technology. SDF provides grants, investments, funding, and other awards to builders and organizations. SDF also develops resources and tooling on the Stellar network to help unlock real world utility. As a nonprofit foundation, SDF puts the health of the Stellar network and the Stellar ecosystem and its mission above all else.   We look forward to hearing from you!   Privacy Policy   By submitting your application, you are agreeing to our use and processing of your data in accordance with our Privacy Policy.   SDF is committed to diversity in its workforce and is proud to be an equal opportunity employer. SDF does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.

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