Senior B2B Analyst, Bulgaria

Our Local Programs and Regulatory Compliance team is responsible for ensuring compliance with local laws and regulations in the countries where we operate.

Job Responsibilities:

• Train new B2B team members;
• Assist in distribution of daily tasks;
• Prioritizing ad-hoc and escalated cases;
• Assist more junior team members with any Merchant/Institutional Due Diligence and process related questions;
• Handle the escalated / more complex cases;
• Take part in creating, reviewing and updating Merchant/Institutional Due Diligence procedures, manuals, etc.;
• Ensure that queries and escalation from other teams are handled in a timely manner;
• Ensure that team members meet internal quality standards;
• Keep the Merchant/Institutional Due Diligence backlogs at a minimum;
• Assist the Team Leader with their day-to-day tasks;
• In the absence of the B2B Team Leader, the Senior Analyst may be delegated to be the acting Team Leader. In such case the tasks include: distribution of tasks to the team; organizing the team’s daily work; escalating any issues or cases to Senior Management and ensuring their resolution.

Job Requirements:

• High school diploma or higher;
• Minimum of 2 years of experience in Merchant/Institutional Due Diligence;
• Experience in the field of fintech is not mandatory;
• Knowledge of the applicable legislation in the field of financial technologies/services and a reasonable understanding of the Company’s business, its technical, financial and organizational structure;
• Ability to communicate effectively with people at all levels both inside and outside the Company;
• Strong written and verbal communication skills;
• Excellent decision-making skills, effective problem-solving skills, as well as skills to work independently and in a team;
• Ability to act with integrity, initiative, perseverance, discretion, ability to respect the personal dignity and rights of each employee, interest in fintech and services and motivation to occupy the position;
• English language; excellent computer literacy.

Life @ Crypto.comEmpowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-upAspire career alternatives through us - our internal mobility program offers employees a new scope.  Work Perks: crypto.com visa card provided upon joining Are you ready to kickstart your future with us? BenefitsCompetitive salaryAttractive annual leave entitlement including: birthday, work anniversaryWork Flexibility Adoption. Flexi-work hour and hybrid or remote set-upAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  Work Perks: crypto.com visa card provided upon joining Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.About Crypto.com:Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.Learn more at https://crypto.com. Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.Personal data provided by applicants will be used for recruitment purposes only.Please note that only shortlisted candidates will be contacted.

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