Product Operations Analyst

We are looking for a Product Operations Analyst to join our growing team based in our Vietnam office, in Ho Chi Minh City. This is an exciting opportunity for a junior Product specialists, looking to expand their careers.

If you’re passionate about being part of the movement to revolutionize who has access to financial products and services and you’re looking for a company that gives its employees a huge amount of trust and autonomy, who focus on results and deliverables then come join us!

Responsibilities

- Work closely with Product, Quant, and Development teams to build operational

processes (e.g., monitoring, escalation alerts, etc.) from the ground up

- Product Monitoring

• Utilize appropriate tools / alerts to monitor the health of our internal systems
• Identify gaps in existing monitoring processes / recommend new tools to build
• Ensures all services run smoothly and trigger the right level of actions should certain threshold be reached

- Escalate any issues promptly to the relevant team to investigate product Launches

• Support the product managers and contribute to all aspects of a product launch, ranging from setting up new monitoring scripts / alerts
• Guarantee operational excellence in every product launch

- Customer Support

• Follow up promptly with customer requests raised and coordinate with all relevant teams to provide response
• Provide customer feedback to the Product Managers on their experience
• Provide adequate level of explanations and documentation to the customer

- Onboarding

• Drive the onboarding process end to end and ensure each new user are onboarded within set time frames.
• Ensure onboarding for every new users is smooth and find ways to improve it.

Requirements:

• A good understanding & genuine interest in the DeFi space
• Minimum 1-2 years experience in a tech company in a similar role
• A creative problem solver, with a can do attitude
• Highly motivated and proactive; excited to work in a fast paced, autonomous environment
• Computer science is a requirement.

Perks

As a tech company, our company culture always delivers high-quality products with the greatest talent who are eager to succeed, with a vibrant work environment, and prioritize work-life balance.

• We convert our industry-leading research and knowledge into your power. This is the best place to gain your knowledge and experience in fintech technologies.
• Excellent and competitive salary package
• Opportunities to gain hands-on experience in cutting-edge technologies.
• M1 Macbook provided & widescreen
• 13 annual leave + 3 sick leave days, social insurance according to Vietnamese laws
• Annual performance review
• 13-month salary
• Working hours: 9 AM - 6 PM, Mon - Fri
• Unlimited potential for career growth because we are fast-growing
• Insurance: Social Insurance
• Opportunity to work onsite at the Singapore office along with a chance to meet project clients for business discussion.

Company Description

Treehouse provides DeFi users with live analytics and risk metrics of their digital assets. We are building a unified and user-friendly interface to help users successfully manage their portfolio in the ever-changing world of DeFi. We aim to be the gateway for all traders to effectively manage their DeFi risk across chains and are backed by some of the largest Singapore VCs and global crypto exchanges.

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