IT Support Specialist
atBinance
Jun 15
Founded by Changpeng Zhao (CZ) in 2017, Binance is currently the largest cryptocurrency exchange in terms of daily volume. Binance is the core global exchange. However, Binance operates separate exchanges in some countries such as the US, UK, Singapore, and Turkey due to regulatory reasons.
Since Binance has global operations, the exchange does a lot of hiring on a regular basis. Being a market leader, Binance Jobs also come with significant perks. Most of the jobs are remote, with flexible working hours. Binance also offers health insurance, the option to be paid in crypto, and programs to develop your skills.
If you're looking for Binance US Jobs, a wide range of them are also available most of the time. On average, the Binance Interview process lasts 2-4 weeks with 4 steps: Application Review, Interview, Offer, and finally Onboarding.
Responsibilities
- Acting as the first point of contact for the troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems among others
- Making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests
- Routing those Incidents and Service Requests that require reassignment to other Service Teams
- Tracking and retaining ownership of Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible
- Continually observing a security-aware approach
- Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency
- Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools
- Identifying trends and potential Problem sources (by reviewing Incident and Problem analysis)
- Taking ownership of the system and service monitoring focusing on implementation and continuous improvement
- Handling of all activities initiated by Internal IT across the group
- Ensuring full cooperation and effective communication with various departments.
Requirements
- Building relations! This is a customer-facing role and your customers are all Binance employees
- Multi-tasking; you will be working on various issues at one time, you must be able to prioritize and execute your work in a very fast-paced environment;
- Google Suite, Apple computers, General System Monitoring and General Network Troubleshooting
- Working with systems such as VMware Virtualisation, Okta, JAMF
- Willing to work from the Paris office on a daily basis
Listed in: Crypto Jobs, Web3 Crypto Jobs, Remote Crypto Jobs, Security Crypto Jobs, Full Time Web3 Jobs.