IT Support Engineer

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities

• Acting as the first point of contact for the troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems among others
• Making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests
• Routing those Incidents and Service Requests that require reassignment to other Service Teams
• Tracking and retaining ownership of Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible
• Continually observing a security-aware approach
• Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency
• Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools
• Identifying trends and potential Problem sources (by reviewing Incident and Problem analysis)
• Taking ownership of the system and service monitoring focusing on implementation and continuous improvement
• Handling of all customer-related activities initiated by Internal IT across the group
• Ensuring full cooperation and effective communication with various departments

Requirements

• Building relations! This is a customer-facing role and your customers are all Binance employees
• Multi-tasking. You will be working on various issues at one time, you must be able to prioritize and execute your work in a very fast-paced environment
• Google Suite, Apple computers, General System Monitoring and General Network Troubleshooting
• Working with systems such as VMware Virtualisation, Okta, WorkSpace One

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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