Customer Success Officer - France 🇫🇷

Temporary Position - Mid-January 2025 to End of June 2025

Located in Paris or Lyon

At Waltio, we firmly believe that cryptocurrencies represent one of the greatest revolutions in personal finance. They are transforming the way we think about wealth management, offering a unique opportunity to reinvent everyone’s financial future.

Our mission: Making crypto wealth management accessible.

Since 2019, we have been helping cryptocurrency investors become their own wealth managers. Through our SaaS application, we offer a strategic approach with:

• Advanced optimization tools to maximize the performance of their portfolios
• Simplified tax support to help them file their taxes with peace of mind

Waltio in numbers:

* Over 45,000 users across Europe

* 1 European out of 20 that reports it crypto taxes, use Waltio.

Job Description:

As a Customer Success Officer at Waltio, you will play a key role in creating the best possible customer experience. As the first point of contact, you’ll act as a direct link between our customers and the support and product teams, helping to shape an optimal user experience.

Main Responsibilities:

• Manage and allocate customer messages received via our communication platform, Intercom.
• Quickly identify the nature of requests and efficiently respond to simple cases using macros and automated responses.
• Provide proactive feedback to improve our long-term customer support.
• Work closely with the technical and product teams to report bugs and suggest new features.
• Regularly update our FAQ based on new platforms or features added.
• Contribute to improving "Walty," our customer support bot, for even more effective assistance.

Profile Sought:

• Strong interest in cryptocurrencies, blockchain, or taxation/accounting.
• Excellent command of French, both written and spoken.
• Experience in customer support, ideally in a startup environment.
• Curious and versatile, you will address a wide range of challenges.
• Empathetic and personable, understanding the importance of an excellent user experience.
• Precision and rigor in writing in French, with minimal grammar, syntax, or spelling mistakes. You will independently communicate with Waltio’s key clients!

Recruitment Process:

• Application review within 5 business days.
• 1-hour interview with the Customer Success Manager.
• Practical test/case study and submission.
• 30-minute interview with the CEO.

Benefits:

• Flexible working hours with remote work options -few days a week 🏝️
• A dynamic and collaborative work environment 🤩
• Bi-annual seminars in exceptional locations to reconnect and dive into key topics 🎉
• The opportunity to shape the future of the company and the crypto wealth management industry 🚀

Listed in: Web3 Jobs, Customer Support Web3 Jobs, Startup Web3 Jobs, Web3 Web3 Jobs, Remote Crypto Jobs, Accounting Crypto Jobs, Manager Web3 Jobs, Finance Web3 Jobs, Full Time Web3 Jobs.