Customer Success Manager

Note: We are only looking for candidates who have been a part of a successful zero to one journey in an organization. If you have experience in taking projects from the initial stages to full launch, we would love to hear from you.For Singapore: We are prioritizing local and PR candidates. However, we are open to remote talent across other locations.Metaschool produces courses for devs to build, ship, and learn Web3.We’re a decentralized, remote-first company with teammates based in Singapore, India and Pakistan. We are divided by borders, but our common mission to help developers build and flourish in the web3 ecosystem has brought us very close.Our Core Values:🏗 Buidl dope shit! - We care about what you have built, not your degrees or FAANG experience.🌈 Stay weird - Own yourself, be yourself! Diversity is our strength!🏔 Improve daily - Daily efforts compound. Don’t underestimate them.☝ Developers come first - We are building for devs. Put them first, always!📝 Learners for life - Leave your ego outside, learn whenever you can.🤝 Collaborate to win - If you want to go far, collaborate and go with a team.About the Role:We are seeking a dynamic and results-driven Customer Success Manager to join our team. This role is crucial in ensuring our customers achieve their desired outcomes while driving upselling and cross-selling opportunities. The ideal candidate will be passionate about Web3, possess excellent communication skills, and have a proven track record in customer success or account management.Key Responsibilities:

• Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our platform.
• Build and maintain strong, long-lasting relationships with customers, acting as the primary point of contact for inquiries, concerns, and feedback.
• Identify opportunities for upselling and cross-selling additional services and products to existing customers, developing strategies to increase adoption of new features and services.
• Develop and implement customer success plans tailored to individual customer needs and goals, monitoring customer health scores and proactively addressing potential issues.
• Drive customer retention and renewal rates by ensuring satisfaction and demonstrating the value of our offerings, conducting regular check-ins and business reviews.
• Collect and analyze customer feedback to drive continuous improvement in our products and services, collaborating with the product team to communicate customer needs and help shape future development.

Requirements:

• 3+ years of experience in customer success or account management, preferably in the tech or edtech industry.
• Proven track record of upselling and cross-selling to existing customers.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach.
• Familiarity with CRM software and customer success tools.
• Knowledge of Web3 technologies and the developer ecosystem is a plus.
• Bachelor’s degree in business, marketing, communications, or a related field.

Perks:At Metaschool, you'll have exposure to all aspects of building a company. Additional perks include:🔮 Competitive salary🔮 Generous equity🔮 Health insurance🔮 Paid time off🔮 Workstation allowance🔮 Tech subscriptions🔮 An amazing team!We can’t wait for you to join our data-driven mission of developer empowerment. While you’re applying, consider following us on Twitter and LinkedIn.

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