Customer Service Specialist (Social Media)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Responsibilities

• Monitor customer complaints on social media channels and reach out to provide assistance in a professional and timely manner via different communication tools. 
• Identify and evaluate customers’ needs to deliver satisfaction via public media channels without disclosing any sensitive or private information.
• Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
• Coordinate with relevant departments to quickly resolve technical issues.
• Gather user’s feedback and suggestions and share with relevant business units/departments.
• Handle any other ad hoc tasks assigned by supervisor.
• Provide detailed report of case analysis and data analysis.

Requirements

• Minimum of 1+ years’ experience in customer service, preferably in finance industry or e-commerce.
• Excellent listening, speaking, reading, writing skills, excellent verbal and written communication skills in Thai & English.
• Ability to work under pressure in a fast-paced environment, understand how social media channel works. 
• Proficient user of office systems, both customer service specific and windows package.
• Confident, articulate, multi-tasking, hardworking and passionate.
• Ability to exceed customer expectations.

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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