Customer Service Representative

Responsibilities:

• Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
• Independently provide accurate information to resolve problems/issues that arise
• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
• Escalate issues to your team leader, managers, and other departments as required
• Adhere to the Quality Assurance standards set
• Display good team-working attitude and behavior within the team and other departments in the company

• 1-3 years experience in frontline customer support, preferably in the financial or service industry
• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
• Both adaptable and resilient, able to operate in a quickly changing environment
• Excellent verbal and written professional English and Mandarin
• Great at multitasking, prioritizing, and managing time effectively.
• Knowledge or interest in blockchain/digital assets/fin-tech industry is a plus
• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

• 1-3 years experience in frontline customer support, preferably in the financial or service industry
• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
• Both adaptable and resilient, able to operate in a quickly changing environment
• Excellent verbal and written professional English and Mandarin
• Great at multitasking, prioritizing, and managing time effectively.
• Knowledge or interest in blockchain/digital assets/fin-tech industry is a plus
• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Listed in: Cryptocurrency Jobs, Remote Crypto Jobs, Web3 Web3 Jobs, Operations Crypto Jobs, Quality Assurance Crypto Jobs, Customer Support Crypto Jobs, Full Time Crypto Jobs.