Binance is hiring Customer Service Representative

atBinance

Aug 23

Posted by Binance
Aug 23, 2024

Founded by Changpeng Zhao (CZ) in 2017, Binance is currently the largest cryptocurrency exchange in terms of daily volume. Binance is the core global exchange. However, Binance operates separate exchanges in some countries such as the US, UK, Singapore, and Turkey due to regulatory reasons.

Since Binance has global operations, the exchange does a lot of hiring on a regular basis. Being a market leader, Binance Jobs also come with significant perks. Most of the jobs are remote, with flexible working hours. Binance also offers health insurance, the option to be paid in crypto, and programs to develop your skills.

If you're looking for Binance US Jobs, a wide range of them are also available most of the time. On average, the Binance Interview process lasts 2-4 weeks with 4 steps: Application Review, Interview, Offer, and finally Onboarding.

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is via a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Turkish.

Responsibilities

Handle high volume live chat and other online tools
Provide accurate, valid and comprehensive information
Follow communication procedures, guidelines, and policies
Support other business units with customer liaison, accurately document customer requests
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Go the extra mile to engage customers

Requirements

Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
College degree or above
Native-level fluency in Turkish, and advanced English is mandatory to support our users in this role
Previous experience with cross-functional support will be advantageous
High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
Passionate for the customer service industry and can accept to work under different work shifts
Positive about the crypto industry

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Balance life and work with flexible working hours and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Listed in: Cryptocurrency Jobs, Web3 Crypto Jobs, Exchange Web3 Jobs, Finance Crypto Jobs, Customer Support Crypto Jobs, Full Time Web3 Jobs.