Customer Service/KYC Lead - Japan
atBinance
Jun 30
Founded by Changpeng Zhao (CZ) in 2017, Binance is currently the largest cryptocurrency exchange in terms of daily volume. Binance is the core global exchange. However, Binance operates separate exchanges in some countries such as the US, UK, Singapore, and Turkey due to regulatory reasons.
Since Binance has global operations, the exchange does a lot of hiring on a regular basis. Being a market leader, Binance Jobs also come with significant perks. Most of the jobs are remote, with flexible working hours. Binance also offers health insurance, the option to be paid in crypto, and programs to develop your skills.
If you're looking for Binance US Jobs, a wide range of them are also available most of the time. On average, the Binance Interview process lasts 2-4 weeks with 4 steps: Application Review, Interview, Offer, and finally Onboarding.
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.The CS/KYC lead will work towards aligning the company's vision and values with operational strategies. This person will also spearhead best practices in both KYC and Customer Service operations.
Job Description:
- Formulate business strategy, advise management and execute on all aspect of operations to achieve OKR, cost control and implement SOP
- Coordinate with other internal divisions and use technology to deliver superior customer experience through Company’s omni-channel approach
- Build and manage a CS/KYC team that can respond to customer inquiries quickly and properly with following the laws and regulations
- Responsible in hiring, training and retaining operations staffs
- Coordinate with a third party, or vendor, regarding to our operational activity
- Evaluate overall organization, performance, by gathering, analyzing, and interpreting data and metrics
- Develop and implement productivity and cost reduction opportunities
- Cross-functional and cross-country collaboration on all projects
Requirements:
- Bachelor degree from a reputable university or equivalent
- Ability to communicate effectively in both Japanese and EnglishÂ
- At least 5 years experience with at least 1 year in a cryptocurrency or Tech space, crypto exchange or retail financial products industry experience preferred.
- Able to work in a fast paced and ambiguous industry where regulations are catching up
- High level of ownership and integrity
- Good sense of business process, strong leadership and management skills
- Problem Solving
Listed in: Cryptocurrency Jobs, Trading Web3 Jobs, Legal Web3 Jobs, Operations Web3 Jobs, Exchange Crypto Jobs, Compliance Web3 Jobs, KYC Crypto Jobs, Finance Crypto Jobs, Data Web3 Jobs, Full Time Web3 Jobs.