COE QA- Risk Operation

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities:

• Responsible for supervising and controlling the quality of agents' chat and daily operational work
• Formulate and improve the service quality of Risk personnel specification according to business requirements
• Complete quality inspection according to the QA standard for both online and offline business
• Utilize data for value-added analysis and reporting on operations and risk domains
• Provide findings and recommendations for execution by operational teams and executives
• Conduct training for team members to maximize their understanding of our SOP and Quality Standards
• Work closely with other QA team members to do regular calibration to improve our QA ability and current QA standards
• Participate in a fast-paced industry and organization where time to market is critical
• Willing to work alternative hours (e.g., evenings) to connect with teams based in different jurisdictions

Requirements:

• At least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field.
• Preferable with more than 2 years of working experience in the related field is required for this position
• Excellent understanding of KYC / Fraud / Risk operationSound knowledge of customer satisfaction and quality programs etc
• Organizational and time management skillsEffective facilitation skills in meetings/presentations
• Excellent verbal and written communication skills in English and the language of supporting market A passion for Emerging Technologies related to Blockchain

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Listed in: Web3 Jobs, Web3 Crypto Jobs, Remote Crypto Jobs, Legal Crypto Jobs, Operations Web3 Jobs, Exchange Web3 Jobs, Compliance Crypto Jobs, KYC Crypto Jobs, Quality Assurance Web3 Jobs, Data Web3 Jobs, Full Time Crypto Jobs.