Account Manager
atScroll.io
Jun 24
Scroll is a globally distributed team focused on improving Ethereum while maintaining decentralization and transparency. As a zkEVM-based zkRollup on Ethereum, Scroll provides native compatibility for existing Ethereum applications and tools. The platform aims to provide the best experience for developers and users through scalability, EVM equivalence, and security. Scroll's vision and values are centered around empowering humanity, building in the open with the community, and fighting for decentralization and censorship resistance. Scroll is looking for values-aligned individuals to help them become the most developer- and user-friendly scaling solution for Ethereum. To learn more about their mission, technical challenges, and available roles, visit their website, Twitter, Discord, or jobs page.
Position Summary:
We are looking for an Account Manager to join our BD & Partnerships team. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong account management background and be adept at understanding and addressing the needs of clients, liaising with internal teams and external partners, and ensuring client satisfaction.
Key Responsibilities:
- Account Management: Maintain and develop relationships with key partners (e.g., DeFi protocols, infrastructure providers, etc.), ensuring their success, satisfaction, and growth with Scroll.
- Partner Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
- Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
- Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.
- Cross-Functional: Work across BD, Comms, DevRel, Product and other teams at Scroll to deliver our full suite of support for partners.
- Upselling and Cross-selling: Develop a strong understanding of Scroll’s value proposition to identify new opportunities for partners and synergies between projects within Scroll’s ecosystem.
Requirements:
- Minimum 1 year web3 related experience.
- Problem-solving mindset with a focus on customer satisfaction.
- Experience using CRM / Sales software.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Ability to work independently and remotely.
Nice to haves:
- Experience working at a protocol within the Ethereum ecosystem
- Deep understanding of the Ethereum and L2 landscape as well as other relevant verticals (DeFi, Gaming, etc.)
Listed in: Web3 Jobs, Remote Crypto Jobs, Web3 Crypto Jobs, Sales Web3 Jobs, DeFi Web3 Jobs, Manager Web3 Jobs, Devrel Web3 Jobs, Ethereum Crypto Jobs, Full Time Web3 Jobs.
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