Production Support Engineer

Who You Are:

We're seeking an experienced Production Support Engineer to join our dynamic team. As a key member of our support team, you'll play a crucial role in ensuring the smooth operation of our cryptocurrency-related business lines and functions. You'll provide exceptional client support, troubleshoot complex issues, and collaborate with development teams to implement fixes and enhancements.

What You’ll Do:

• Provide production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
• Monitor system health and performance, identify and resolve issues promptly to ensure uninterrupted operations.
• Debug and troubleshoot complex applications written in Java, and Python.
• Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.
• Co-ordinate with global counterparts to ensure seamless follow-the-sun support.
• Document and maintain support procedures, runbooks, and knowledge base articles.
• Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction.
• Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability.

What We’re Looking For:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• At least 3 years of experience in production support or related roles, preferably in the financial services industry.
• Strong technical skills in SQL and either Java or Python.
• Experience debugging and troubleshooting complex applications and systems.
• Detail-oriented mindset with a focus on accuracy and quality.
• Excellent verbal and written communication skills.
• Ability to build and maintain strong client relationships and provide outstanding customer service.
• Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively.
• Fluent in English.

Bonus Points:

• Experience working with cryptocurrency or FX trading platforms.
• Experience working with global counterparts across time zones.
• Knowledge of blockchain technology and cryptocurrency protocols.
• Familiarity with DevOps practices and tools.
• Relevant certifications in software development or IT support.

What We Offer:

• Competitive base salary and discretionary bonus
• Competitive paid time off
• Company-paid health and protective benefits for employees and their eligible dependents
• Free virtual coaching sessions through Ginger
• Free daily snacks in-office
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues

*Benefits may vary depending on location.

Listed in: Web3 Jobs, Web3 Crypto Jobs, Devops Crypto Jobs, Trading Crypto Jobs, Operations Crypto Jobs, Developer Web3 Jobs, Engineering Crypto Jobs, Python Web3 Jobs, Java Crypto Jobs, Full Time Crypto Jobs.