Client Onboarding Analyst

Who We Are:

At Galaxy we are building products and services to help the world invest in economic progress. We believe crypto and blockchain innovations will permeate and improve all aspects of our global economy. Our vision is a society where value and ownership flow as freely as information. Galaxy is a digital asset and blockchain leader helping institutions, startups, and individuals access and navigate the crypto economy. As one of the most well-capitalized and trusted companies in the industry, we provide platform solutions custom-made for a digitally native ecosystem across three complementary operating businesses: Global Markets, Asset Management, and Digital Infrastructure Solutions. Our offerings include, amongst others, trading, lending, strategic advisory services, institutional-grade investment solutions across passive, active and venture strategies, proprietary bitcoin mining and hosting services, network validator services, and the development of enterprise custodial technology. Galaxy’s CEO and Founder Michael Novogratz leads a team of crypto enthusiasts, and institutional veterans focused on the future of finance and Web3. The Company is headquartered in New York City, with global offices across North America, Europe and Asia.

Additional information about the Company's businesses and products is available on www.galaxy.com.

What We Value:

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

• Seek Excellence.
• Be Selective To Be Effective.
• Be Highly Aligned, Loosely Coupled.
• Disagree Transparently.
• Encourage Independent Decision-Making.
• Build Dream Teams.

Who You Are:

We are looking for a Client Onboarding Analyst to play an active role in the client onboarding process from start to finish. The ideal candidate is a results-driven, innovative thinker who can adapt quickly. The candidate should have prior work experience in financial services, an understanding of Customer Due Diligence/ AML/KYC requirements and a deep interest in working in and learning about the crypto ecosystem. This role will be based in Hong Kong and will support our APAC Sales team during Asia business hours (with EMEA region overlap).

What You’ll Do:

• Work closely with Sales, Compliance, Credit, Legal and Tax teams to onboard new clients, while ensuring excellent customer service and a smooth process
• Assist the APAC and EMEA sales teams with Onboarding related requests during Asia business hours
• Manage priority items received from multiple teams across various locations.
• Resolve escalated issues from various clients.
• Connect with teams locally and across regions to facilitate knowledge sharing.
• Contribute to enhancing the features and functionality of the Client Onboarding portal.
• Ad-hoc onboarding tasks such as DDQ requests, onboarding transitions across Galaxy entities and tracking KPI’s.

What We’re Looking For:

• Bachelor's degree or equivalent preferred
• Onboarding/AML/KYC experience from an institutional perspective
• 2-3 years of client onboarding experience

Bonus Points:

• Must have experience working at a financial institution in a client onboarding capacity (Operations, Client Service, or Implementation)
• Interest and familiarity with crypto

What We Offer:

• Competitive base salary and discretionary bonus
• Competitive paid time off
• Company-paid health and protective benefits for employees and their eligible dependents
• Free virtual coaching sessions through Headspace
• Free daily snacks in-office
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues

*Benefits may vary depending on location.

Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact  

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